Returns Policy

Returns and Refunds

We expect you will be happy with your purchase of Dr. Ni's OC2, but if for any reason it turns out you're not, we accept returns as long as the return is made within 30 days of the purchase date. Upon receipt of your return we will refund the price of your order minus the original shipping charges. 

To start the return and refund process, please contact us and select "Customer service and orders."  Please note you are responsible for all return shipping charges.  

Multiple Jar Orders

If you ordered multiple jars, you may return one opened and up to two additional jars in original condition for a refund. We limit refunds to a maximum of three jars, regardless of the number ordered.

Auto-Delivery Orders

For auto-delivery orders, your purchase date is the date your delivery shipped.  Please note that after your first subscription delivery, we reserve the right not to accept returns on subsequent orders, as it is your responsibility to pause or cancel your subscription before it auto-ships if you do not want an order.

We reserve the right to not honor any return and refund request if we believe it is fraudulent.